FREE SHIPPING & RETURNS IN THE U.S.

EMAIL SUPPORT

help@runwayheels.com

CALL SUPPORT

+1-323-488-2008

CHAT SUPPORT

Message Us

Have Questions? Happy to Answer!

Product
  • How Durable are Runway heels? Lab tested to withstand 1000 pound force on open heel position. Note Subject to normal wear and tear of any women’s casual footwear.
  • What do I do with my heels if it breaks? If the mechanism breaks within a year contact us for further assistance at 323-488-2008 or at help@runwayheels.com
  • Is it Vegan? Yes. Our leather is made from innovative and sustainable earth and animal friendly materials.
Shipping
  • Where do you ship? Currently in North America . Global shipping to be announced in 2020.
  • What are my shipping options? Free shipping within Continental US.
  • How Can I track my order? Use the  tracking # that will be provided to you from the mailing co.
 
Returns and Exchanges
  • What is your return and exchange policy? Return accepted  of un-worn pair only within 14 days of purchase with copy of receipt. Exchange within 30 days of unworn pair (subject to availability). Note: for unworn pair only.
  • I received Runway heels as a gift, how do I return and exchange them? Please see #1 under shipping.
 
Size and Fit
  • What size should I order?
US Sizes Euro Sizes UK Sizes Inches CM
6 39 5.5 9.25 23.5
6.5 39 6 9.5 24.1
7 40 6.5 9.625 24.4
7.5 40-41 7 9.75 24.8
8 41 7.5 9.9375 25.4
8.5 41-42 8 10.125 25.7
9 42 8.5 10.25 26
9.5 42-43 9 10.4375 26.7
  • What is the fit? Round toe collection close to true size. The open toe run slightly bigger.
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