Product
How Durable are Runway heels?
Lab tested to withstand 1000 pound force on open heel position. Note Subject to normal wear and tear of any women’s casual footwear.
What do I do with my heels if it breaks?
If the mechanism breaks within a year contact us for further assistance at 323-488-2008 or at help@runwayheels.com
Is it Vegan?
Yes. Our leather is made from innovative and sustainable earth and animal friendly materials.
Shipping
Where do you ship?
Currently in North America . Global shipping to be announced in 2020.
What are my shipping options?
Free shipping within Continental US.
How Can I track my order?
Use the tracking # that will be provided to you from the mailing co.
Returns and Exchanges
What is your return and exchange policy?
Return accepted of un-worn pair only within 14 days of purchase with copy of receipt. Exchange within 30 days of unworn pair (subject to availability). Note: for unworn pair only.
I received Runway heels as a gift, how do I return and exchange them?
Please see #1 under shipping.
Size and Fit
What size should I order?
| US Sizes | Euro Sizes | UK Sizes | Inches | CM |
|---|---|---|---|---|
| 6 | 39 | 5.5 | 9.25 | 23.5 |
| 6.5 | 39 | 6 | 9.5 | 24.1 |
| 7 | 40 | 6.5 | 9.625 | 24.4 |
| 7.5 | 40-41 | 7 | 9.75 | 24.8 |
| 8 | 41 | 7.5 | 9.9375 | 25.4 |
| 8.5 | 41-42 | 8 | 10.125 | 25.7 |
| 9 | 42 | 8.5 | 10.25 | 26 |
| 9.5 | 42-43 | 9 | 10.4375 | 26.7 |
What is the fit?
Round toe collection close to true size. The open toe run slightly bigger.
Press
Where should I direct press inquiries?
Email us at help@runwayheels.com